Which of the following is an example of proactive problem management?
A.
Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an
incident
B.
Analysis of an incident by a technical support group which revels that an underlying problem exists, or is
likely to exist
C.
Suspicion or detection of a cause of one or more incidents by the service desk
D.
Trending of historical incident records to identify one or more underlying causes
Explanation:
http://www.greycampus.com/opencampus/itil-foundation/problem-management