The Service Desk of supplier X continuous receives the same incident report. This concerns the
latest version of a client-server application. The problem no longer occurs if the former version is
re-installed. Because the cause of the incident has still not been traced, the supplier decides to
advise the customers to temporarily install the old version, if the problem occurs.
What is this advice an example of?
A.
Known Error
B.
Problem
C.
Workaround
D.
Request for Change