Which process is responsible for taking these measures?
The effects of a disaster on IT services can be severe. Measures should be taken to prevent,
detect, prepare for and mitigate these effects.
Which process is responsible for taking these measures?
What are these documents called?
In many organizations, management tasks or parts of those tasks are performed by third parties.
Agreements are made with these parties that are expressed in documents.
What are these documents called?
When should the final closure of an Incident record be completed?
When should the final closure of an Incident record be completed?
When can Release management start with implementation planning?
One of the activities of Release and deployment management involves testing and Release
acceptance.
When can Release management start with implementation planning?
Why is this necessary?
Staff competencies and training needs shall be reviewed and managed. Why is this necessary?
Which process is responsible for providing information about the IT infrastructure to all other processes?
Which process is responsible for providing information about the IT infrastructure to all other
processes?
Which interested party will define Service level requirements?
Which interested party will define Service level requirements?
What is the best definition of a Service management system?
What is the best definition of a Service management system?
What is the objective of Customer satisfaction measurement?
Customer satisfaction measurement is an important activity in the Business relationship
management process.
What is the objective of Customer satisfaction measurement?
How should the requirements for Service continuity and availability be identified?
How should the requirements for Service continuity and availability be identified?