How many people should be accountable for a process as defined in the RACI model?

Where should the following information be stored? 1. The experience of staff 2. Records of
user behaviour 3. Supplier’s abilities and requirements 4. User skill levels

The addition, modification or removal of an authorized, planned or supported service or
service component and its associated documentation is a definition of what?

Which of the following statements about standard changes are CORRECT? 1. The
approach is pre-authorized 2. The risk is usually low and well understood 3. Details of the
change will be recorded 4. Some standard changes will be triggered by the request
fulfilment process

Which one of the following provides the CORRECT list of processes within the service
operation stage of the service lifecycle?

With which process is problem management likely to share categorization and impact
coding systems?

What guidance does ITIL give on the frequency of production of service reporting?

Which one of the following does service metrics measure?

Which one of the following is NOT a valid purpose or objective of problem management?

Which process is responsible for low risk, frequently occurring, low cost changes?