Which one of the following can help determine the level of impact of a problem?
Which one of the following can help determine the level of impact of a problem?
Which of the following pairs of actions would be BEST to manage risk?
The effective management of risk requires specific types of action. Which of the following
pairs of actions would be BEST to manage risk?
Which of the following is an enabler of best practice?
Which of the following is an enabler of best practice?
Which of the following is the additional "P"?
Service design emphasizes the importance of the “Four Ps”. These “Four Ps” include
Partners, People, Processes and one other “P”. Which of the following is the additional “P”?
Which of the following is NOT one of the five individual aspects of service design?
Which of the following is NOT one of the five individual aspects of service design?
Where would you expect incident resolution targets to be documented?
Where would you expect incident resolution targets to be documented?
Which of the following provide value to the business from service strategy?
Which of the following provide value to the business from service strategy? 1. Enabling the
service provider to have a clear understanding of what levels of service will make their
customer’s successful 2. Enabling the service provider to respond quickly and effectively to
changes in the business environment 3. Reduction in the duration and frequency of service
outages
What are the categories of event described in the ITIL service operation book?
What are the categories of event described in the ITIL service operation book?
which of the following?
A process owner is responsible for which of the following? 1. Defining the process strategy
2. Assisting with process design 3. Improving the process 4. Performing all activities
involved in a process
Which one of the following is concerned with policy and direction?
Which one of the following is concerned with policy and direction?