Which one of the following is the CORRECT set of steps …
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
The BEST description of an incident is:
The BEST description of an incident is:
Which of the following types of service should be inclu…
Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service
Which of the following is NOT an objective of service t…
Which of the following is NOT an objective of service transition?
What is the name of the group that should review change…
What is the name of the group that should review changes that must be implemented faster than the normal
change process?
Which of the following are the MAIN objectives of incid…
Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations
What would you call the groups of people who have an in…
What would you call the groups of people who have an interest in the activities, targets, resources and
deliverables from service management?
What are the categories of event described in the UIL s…
What are the categories of event described in the UIL service operation book?
Which of the following service desk organizational stru…
Which of the following service desk organizational structures are described in service operation?1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun
Which process is responsible for managing relationships…
Which process is responsible for managing relationships with vendors?