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Category: EX0-117

Exam EX0-117: ITIL Foundation (Syllabus 2011)

Which of the following provide value to the business from service strategy?

Which of the following provide value to the business from service strategy?

1. Enabling the service provider to have a clear understanding of what levels of service will make their customer’s successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Reduction in the duration and frequency of service outages


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