Which one of the following includes four stages called Plan, Do, Check and Act?
Which one of the following includes four stages called Plan, Do, Check and Act?
Which of the following are reasons why ITIL is successful?
Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice
Which of the following BEST describes the purpose of access management?
Which of the following BEST describes the purpose of access management?
What type of baseline captures the structure, contents and details of the infrastructure and represents a set
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
Which of the following are the MAIN objectives of incident management?
Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations
What would you call the groups of people who have an interest in the activities, targets, resources and delive
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
What are the categories of event described in the UIL service operation book?
What are the categories of event described in the UIL service operation book?
Which of the following service desk organizational structures are described in service operation?
Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun
Which process is responsible for managing relationships with vendors?
Which process is responsible for managing relationships with vendors?
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?