Which process would maintain policies, standards and models for service transition activities and
processes?

Which of the following identifies the purpose of design coordination?

Which process has the following objective, ‘Produce service design packages (SDPs) based on
service charters and change requests’?

Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles

Which role is accountable for the operational management of a process?

Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function

Which of the following should be done when closing an incident?
1. Check the incident categorization and correct it if necessary
2. Check that the user is satisfied with the outcome

Which of the following is NOT an objective of request fulfillment?

Which process would you MOST expect to be involved in the management of underpinning
contracts?

Which of the following are valid parts of the service portfolio?
1. Service pipeline
2. Service knowledge management system (SKMS)
3. Service catalogue