Which of the following activities are responsibilities of a Supplier Manager?

1. Negotiating and agreeing Contracts
2. Updating the Supplier and Contract database
3. Planning for possible closure, renewal or extension of contracts
4. Managing relationships with internal suppliers

Which stage of the Change Management process deals with what should be done if the change is unsuccessful?

Which of the following is NOT a purpose of Service Transition?

Which of the following is NOT an objective of the Operations Management function?

Which of these is the BEST description of a release unit?

Which of the following BEST describes Technical Management?

Which of the following statements about processes is CORRECT?

1. A process is always organized around a set of objectives
2. A process should be documented

Which role is accountable for a specific service within an organization?

Which of the following Availability Management activities are considered to be proactive as opposed to reactive?

1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability

Which of the following is the BEST description of a centralised Service Desk?