What does Mean Time To Repair (MTTR) mean?
What does Mean Time To Repair (MTTR) mean?
Which of the following tasks is part of proactive Problem Management?
Which of the following tasks is part of proactive Problem Management?
What is meant by the urgency of an incident?
What is meant by the urgency of an incident?
Which of the following is a Problem Management activity that can be categorized as being proactive?
One of Problem Management’s tasks is to proactively prevent incidents. Which of the following is a Problem Management activity that can be categorized as being proactive?
What information is this?
Information is regularly exchanged between Problem Management and Change Management.
What information is this?
Which ITIL process provides change proposals in order to eliminate structural errors?
Which ITIL process provides change proposals in order to eliminate structural errors?
What ITIL process should be set up in order to provide good insight into these consequences?
In company X a specific component of the IT infrastructure has been modified. This could have consequences for other components. What ITIL process should be set up in order to provide good insight into these consequences?
Which term is applicable to this situation?
A customer calls the Service Desk and reports that the system is slow. He asks whether he can be given another PC like his colleague’s, which is much faster. Which term is applicable to this situation?
Which ITIL process aims to prevent incidents resulting from changes to the IT infrastructure?
Which ITIL process aims to prevent incidents resulting from changes to the IT infrastructure?
What is the use of additional technical expertise in the Incident Management process called?
What is the use of additional technical expertise in the Incident Management process called?