A line of business has been using a public cloud provider and is now seeking services from the internal IT
department. The line of business (LOB) has concerns about service performance and availability. They also
want to have a clear and logical description of services, capabilities, and key performance indicators. The
organization would like to better understand support responsibilities and warranties.
What should the LOB obtain from the IT department to satisfy concerns?
A.
SLO
B.
Service offering
C.
Service template
D.
SLA
Explanation: