An organization runs as Internet-based software service. To remain competitive with newcomers to the same
market, the organization is transitioning from their traditional annual software release model on a monolithic
stack to a quarterly minimum release model using cloud.
To achieve this goal, in what technologies should the organization invest?

An IT organization for a leading apparel retailer has a relatively small budget to deliver IT services. They are functioning in a legacy operating model and face typical challenges of up-front costs, underutilized resources,
and low productivity.
What is the most important financial goal for them in offering cloud services?

An appliances manufacturing company that has been in business for many decades is concerned about the
slowing growth in their business. They feel that this is mainly due to not being able to retain customers.
Which industry force and related technology need might be impacting this?

In addition to the service template, what other information do you need to create a standardized service
offering?

An IT organization has hired you as a cloud architect to assist them in planning for cloud services. Your first
goal is to help the IT organization categorize existing services against service characteristics. You have
provided a table that shows common service characteristics and their attributes for considerations, benefits,
and trade-offs.
The following attributes from the table have been identified:
Consideration: bundling services increases complexity
Benefit: replaceable components, improved recovery from failure
Trade off: very finite capability
What characteristics correspond to the identified attributes?

A company has an IT organization that is separated into teams that support different underlying technologies.
Each team has its own budget and manages its own tools. They have a clear understanding of current
performance, capacity, and events. Team response to assigned help desk tickets is satisfactory.
The company intends to deploy a private cloud and provide services to internal customers. What service
operation management challenge may this company face?

You have been asked by a company to help drive IT efficiency, focusing specifically on direct, short-term
activities. What would you recommend?

A company is in the process of utilizing exposed cloud computing APIs in order to access database, storage,
and e-commerce capabilities for their cloud applications. Which type of APIs are these?

An organization is using a public cloud provider for IaaS instances. The organization has developed and deployed a web application within these instances. The organization wishes to formalize an SLA that specifies that the public cloud provider will:
Respond to infrastructure outages within 4 hours
Offer multiple availability zones
Ensure application up-time of 99.9%
Provide monthly billing reports
Why would the public cloud provider disagree with these terms?

DRAG DROP
A company has an incident process in place for the cloud services that they support. What is the correct order
of steps for an incident process?
Select and Place: