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how does Bill know that a social engineering attack is in progress?

Bill works at ABC Company’s help desk. Around lunch time, Bill gets a call asking for the password of network user S0NDRA. Bill gives the caller some erroneous information about user S0NDRA, and immediately contacts ABC Company’s security department about a social engineering attack. Bill is trained to recognize S0NDRA as a red alert, but how does Bill know that a social engineering attack is in progress?


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