CompTIA Exam Questions

Which of the following would be the BEST way to explain to a customer that the computer will need to

You are working as a technician at Domain.com. You are troubleshooting a computer that is experiencing strange troubles. After a little while you determine that the best solution would be to reload the operating system. Which of the following would be the BEST way to explain to a customer that the computer will need to have the operating system reloaded?

A.
I need to rebuild the system.

B.
I will need to restore the system and data loss may occur.

C.
I need to kill the system and reload it.

D.
I will need to format the hard drive and reload all software.