A technician has implemented a solution to resolve a customer’s issue with frequent unexpected system restarts. Which of the following should be the technician’s NEXT troubleshooting step?
A.
Verify full system functionality and, if applicable, implement preventative measures.
B.
Establish a theory of probable cause based on previous tests and determine next steps to resolve.
C.
Document the issue and include details regarding findings, actions taken to resolve and the outcome.
D.
Test the theory to determine if the solution will really correct the issue, list other possible causes.