Which of the following should a technician avoid when dealing with a difficult customer? (Select
TWO).
A.
Listening actively.
B.
Beginning active problem solving.
C.
Downplaying the extent of a customer’s problem and begin solving the problem.
D.
Restating the customer’s problem and gaining agreement.
E.
Placing the customer on hold and notifying a supervisor.
F.
Letting the customer talk about the frustrations.