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Which of the following is the FIRST thing the technician should check to troubleshoot the issue?

A user tries to connect to the Internet using a dial-up modem and receives a “No dial tone
detected” message. Which of the following is the FIRST thing the technician should check to
troubleshoot the issue?

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A.
Check if the cable is connected on the modem’s phone RJ-45 port.

B.
Check if the cable is connected on the modem’s line RJ-11 port.

C.
Check if the cable is connected on the modem’s line RJ-45 port.

D.
Check if the cable is connected on the modem’s phone RJ-11 port.


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