You are asked to troubleshoot a scanner in the HR department. What should you do FIRST when arriving on site?
A.
Verify that the correct drivers are installed and that they are signed by Microsoft.
B.
Verify that the proper imaging software is installed and verified to work with the specific scanner that is used.
C.
Make sure that all connections are tight and in the right place.
D.
Ask the user whether the scanner has worked previously.
Explanation:
To know if the device you are troubleshooting has ever worked and if it has worked previously, when did it stop working might provide valuable information that points to the cause of the problem.