An administrator wants to put an icon on the desktop of all users of a Windows 7 PC. In which of the following directories would the icon be placed?

An employee at a branch site reports they have received the new replacement shared workgroup printer. It is the identical model as the old one. The employee has replaced the old printer and re- plugged in all of the cables on the new printer. Which of the following is the EASIEST way to ensure all the branch clients can still connect to the replacement printer via IPP?

A laptop reports the following RAM configuration. Assuming RAM is the same price per Mb, which of the following would be the least expensive upgrade to the laptop to give it 12GB of RAM?

Memory Slots 2

DRAM Frequency 661.0 MHz

Memory Timings 9-9-9-24 (CL-RCD-RP-RAS)

Device Locator Slot 1

Capacity 4096 MBytes

Memory Type DDR3 (PC3-10700)

Speed 667 MHz (DDR3 1333)

Supported Frequencies 457.1 MHz, 533.3 MHz, 609.5 MHz, 685.7 MHz

EPP SPD Support No

XMP SPD Support No

Device Locator Slot 2

Capacity 2048 MBytes

Memory Type DDR3 (PC3-10700)

Speed 667 MHz (DDR3 1333)

Supported Frequencies 457.1 MHz, 533.3 MHz, 609.5 MHz, 685.7 MHz

EPP SPD Support No

XMPSPD Support No

A technician is backing up a 10GB hard drive to an external drive. The PC reports the transfer time will be two hours. Which of the following ports is the drive MOST likely connected to?

A corporate user would like to travel with a laptop and mitigate the risk of losing confidential data in the event the laptop is stolen. Which of the following is the BEST technology to implement for this user?

A technician has a user that consistently picks up viruses and malware no matter what kind of software is installed to prevent infection. Which of the following should be a cost-effective logical step in preventing future infections?

Windows 7 has notified a user that it has blocked access to the following address in Internet Explorer: ftp://ftp.microsoft.com:21. Which of the following Windows features should the technician check to ensure that there is not an explicit rule disallowing access to this location?

A technician wants to clear out the temporary files on a system by manually browsing to the correct location. Which of the following folders would store the temporary files for a user named EDWARD on a Windows XP Pro machine?

A technician has a laptop which has a faint image showing on the screen. Which of the following components should be tested and MOST likely needs replacement?

A user’s computer is not functioning properly after visiting certain unauthorized websites. After remediating the infected computer, which of the following actions should be followed to help