An incident responder receives a call from a user who

reports a computer is exhibiting symptoms consistent with a malware infection. Which of the following steps should the responder perform NEXT?

A. Capture and document necessary information to assist in the response.

B. Request the user capture and provide

a screenshot or recording of the symptoms.

C. Use a remote desktop client to collect and analyze the malware in real time.

D. Ask the user to back up files for later recovery.