An instructor asks a question and notices that most of the learners seem distracted and are looking
out the windows. Which of the following is the BEST approach to this problem?

An instructor is delivering a computer training course. Which of the following is the BEST method for
delivering the lecture that includes a presentation?

An instructor is conducting a virtual classroom session that also includes a chat room. A learner
becomes confused and sends the instructor an irate private message. Which of the following would
be the BEST response to the situation?

An instructor has been asked by a customer to conduct a course in two weeks. The course material
being used is outdated. Which of the following is the BEST course of action for the customer’s
request?

An instructor needs to motivate a learner to complete a course, but the learner is not excited about
the course due to lack of knowledge. Which of the following is the BEST motivation method?

During a virtual class the instructor has a learner that seems to be growing increasingly confused and
now has questions that are distracting the rest of the class. Which of the following is the BEST course
of action for the instructor to take?

During an exercise an instructor notices a learner that is avoiding eye contact and not working.
Which of the following actions should the instructor take?

While teaching a course the instructor asks a question and a learner answers the question
incorrectly. Which of the following is the BEST way to respond? (Select THREE).

While teaching a course online the instructor tells all learners to work through the material as a
group. During the second day of the class the instructor recognizes that a learner is moving into the
next online course unit early and then doing them incorrectly. Which of the following should the
instructor do to control the pace of the learner?

An instructor is conducting an online class and notices some learners are less responsive than others.
The instructor wants to ensure all the learners are participating in the class. Which of the following is
BEST accomplish this? (Select TWO).