Lisa, a user, reports increased delays and timeouts when trying to reach several Internet sites. Which
of the following would MOST likely be used when investigating the problem at Lisa’s workstation?

Kim, a network administrator, should consult which documentation sources FIRST to determine the
cause of recent network issues?

Which of the following protocols is used to securely connect to a multi-layer switch?

Zach, a technician, wants to test a laptop’s NIC for functionality but has no other networking
equipment to attach it to. Which of the following would allow him to test basic functionality of the
NIC?

A mobile user is no longer able to access network resources. Jeff, the network technician, is unable
to ping the user’s workstation. Which of the following commands would MOST likely be used on that
workstation to verify its current network settings?

Lisa, a technician, is tasked to monitor various analog POTS lines for voice activity. Which of the
following hardware tools would be used?

An analog POTS voice line is no longer working and Kim, the technician, is tasked to verify if a dial
tone is present at the IDF. Which of the following tools would be used?

A new user is reporting connectivity issues. Zach, the network technician, notices that there is no link
light on the user’s NIC. Which of the following would be used to verify the wiring back to the patch
panel?

A user has no network connectivity. Jeff, the network technician, is unable to locate the CAT5e cable
from the user at the IDF. Which of the following tools would be used to assist Jeff in locating the
CAT5e cable?

Zach, a network technician, is unable to remotely manage or ping certain layer 2 switches. To
manage those devices remotely, which of the following will MOST likely need to be configured?