A technician needs to troubleshoot a user’s computer. The user leaves personal credentials
written on a piece of paper for the technician. Which of the following principles has the user
violated?

Joe, a user, has many applications on his computer and is trying to use software
management best practices. Which of the following should he consider?

A user’s government identification number, birth date, and current address are considered
which of the following?

A user, Ann, calls the manufacturer of a software product she purchased, but is denied
assistance because the product is no longer supported. Which of the following options is a

BEST next choice?

Which of the following software types BEST facilitates collaboration?

To increase security, which of the following is the BEST feature to disable on a mobile

device when not in use?

Which of the following data connectivity options is the BEST to use when both high
availability and reliability are required?

A technician has added an external hard drive to a personal computer. The hard drive is

powered on, but the computer does not see the new hard disk. Which of the following is the
FIRST thing the technician should check?

Which of the following is the MOST secure password?

A user is updating a website. Which of the following protocols will provide the MOST
security when uploading the files?