A technician is working a trouble ticket for a user. After addressing the issue, the technician asks the user to verify functionality. The user confirms the system is
functioning, but the computer’s speakers now emit an irritating noise. The technician states this is a byproduct of the solution, and the user will eventually get used
to the noise. Which of the following professionalism principles is the technician failing to address?

Joe, a technician, arrives onsite at a customer’s home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and
holds his breath. After Joe leaves, the customer reports the behavior to Joe’s supervisor. The supervisor decides the issue must be addressed. Which of the
following topics would the supervisor be MOST likely to cover?

A user in a corporate environment needs to have a laptop device repaired and takes the device to the appropriate technician. Which of the following should the
technician offer to the user in order to maintain professionalism?

A technician is using a domain account to access files located on a server at the path \\\\computername\\C$. The technician receives an “Access denied” error
message. Which of the following is MOST likely the cause of the error?

While navigating a Windows machine through command prompt, which of the following commands will a technician use to display the contents of the current folder?

A technician has been informed by the IT security manager that a vulnerability has been discovered in the wireless router. The vulnerability could allow an attacker
to take remote control of the device. Which of the following should the technician perform to address the issue?

A technician has just upgraded RAM on a user’s workstation from 4GB to 8GB. The technician now wants to adjust the page file size on the system to the
recommended Microsoft settings. Which of the following should be entered for the “Min” portion of the page file setting if using these best practices?

A technician is tasked with analyzing computer settings managed by Microsoft Group Policy configuration. The technician wants to print a report to an HTML file for
offline review. Which of the following Windows command line tools would allow the technician to accomplish this task?

A user needs to connect securely to the company network while working from a hotel room. Which of the following would the user need available to accomplish
this?

A user needs their email set up on their iOS device. The email needs to synchronize all changes made with the server and the PC. Which of the following would the
technician use to accomplish this?