A technician wants to enable help desk support staff to initiate help desk sessions rather than have users send invitations. Which of the following is the BEST course of action?

How should thermal grease be applied to a CPU heat sink?

Upon initial boot of a computer, the system performs:

A customer telephones reporting difficulty with the Internet connection. The customer is upset and yelling. The technician asks the customer to run some tests to determine the problem but the customer becomes angrier and begins cursing. The technician should tell the customer:

When moving files from an NTFS hard drive to a new NTFS hard drive, which of the following would explain the reason that the files are not accessible by Windows? (Choose TWO).

In Windows XP, which of the following files are needed to prepare an emergency bootable disk?

A technician is sent to a users desk to replace a video card in the users computer. Once the process is complete, the technician verifies that the computer starts up and the user can log in. The next day, another technician goes to the users computer to complete the same work order. Which of the following did the first technician fail to do?

Non-critical software upgrades on a companys e-mail server will require that the server be rebooted. Which of the following actions should be taken?

Which of the following can be enabled to determine if a user has unauthorized access to a folder?

Two machines on the same network are unable to communicate. Which of the following can be used to determine whether the router is the problem?