A user at her workstation cannot reach any host on the Internet using ping, yet she can ping all the file and print servers on her local area network (LAN). You investigate the problem and discover that one of the following configuration parameters is missing. Which parameter is missing?

A member of your Web team is gone on vacation. She made some changes to a Web page before leaving. You need information about the changes she made, but you cannot determine the changes without asking her. How can you resolve this problem in the future?

As an IT professional, you must always consider the Return on Investment (ROI) impact that IT projects have your organization. You may be required to justify a project’s benefits relative to its cost. What must you do t relate such information about IT projects to upper manager?

Susan is a freelance Web developer and needs to set up a home office. She currently has 10 costumers and transfers approximately 20 megabytes (MB) of data per day. Which is the most efficient Internet connection for Susan’s needs?

Which term is used to describe the amount of information, sometimes called traffic, that can be carried on a network at one time?

You are help desk technician. An end user is experiencing a technical problem and does not know enough about the problem to describe it clearly. What should you do?

You want to find information about Java. You visit a popular search engine and manually search through a directory tree of topics until you find a directory titled "computers" and a subdirectory titled "programming Languages". You select the topic "Java" and look through a list of indexed pages on that topic, then choose one page with which to begin your research. Which type of search index did you use?

According to "netiquette" guidelines for effective appropriate business communications, which practice should you avoid in your e-mail messages?

Which port does a Domain Name System /DNS) server use to listen for client queries?

Which markup language describes document content instead of adding structure or formatting to document content?