Scenario: Some users in remote offices complain that Citrix sessions are slow, and the network
administrator has asked the Citrix Administrator to determine whether any data transmission errors
are occurring for a group of sample users. In this environment, EdgeSight, Branch Repeater and
Session Reliability are NOT used.
How can the Citrix Administrator determine the extent of data transmission errors based on the
sample users?

Scenario: A user reports that a hosted desktop session is sporadically slow. To assess the
problem, an administrator reviews the Client Connection Status of the user and observes the
information displayed in the attached exhibit.
Click the Exhibit button to view the attached exhibit.

What can the administrator assess about the network based on the information in the exhibit?

Scenario: A remote user has reported that published applications are occasionally slow or choppy.
The administrator thinks that it may be a network issue, and requests that the user send a Client
Connection Status screenshot which is shown in the attached exhibit.
Click the Exhibit button to view the attached exhibit.

Which conclusion can the administrator make based on the information in the attached exhibit?

Scenario: A network team is deploying a proxy server to a specific remote site in order to improve
security and performance of the remote site. All traffic must pass through this proxy server when
the new infrastructure goes live. The administrator must ensure that this happens automatically
when a user logs on to the server through their client device following the upgrade.
To ensure centralized configuration of the appropriate proxy server for the site, the administrator
must enable the ‘Configure Client Proxy Settings’ setting in the ICAClient template and apply it to
the site __________. (Select the correct option to complete the sentence.)

Scenario: When users attempt to connect to a XenApp resource, they are often presented with a
warning asking if they want to overwrite the existing launch.ICA file. Users only experience this
when using the Intranet portal to connect to their XenApp resources. An administrator has
identified that the “Launch.ICA” connection file is NOT deleted when a user disconnects or logs off
from their session.
Which tool should the administrator use to ensure that the launch.ICA file is removed when a
session is disconnected or logged off?

Scenario: A recent security breach occurred in which a member of staff was able to copy company
confidential information onto a device which was then removed from company premises. A Citrix
Adminstrator has been instructed to disable client drive mapping when staff using corporate issued
domain-member laptops attempt to access XenApp resources.
Which section of the ICAClient.ADM template file must the administrator configure to facilitate this
request?

Scenario: A financial application is hosted on two XenApp servers in a worker group. Users report
that they often have to click the published application icon several times before they can
successfully launch it.
An administrator notes that one of the servers was removed from service due to hardware issues.
The other server is fully functional, and it has the necessary resources to handle all the users’
connections.
What could be a reason why users have to attempt to start the application multiple times before
they are successful?

Scenario: Users access several published applications, and they report that the logon process
initiates each time an application is accessed. Upon reviewing the published application settings,
the administrator sees the information in the attached exhibits.
Click the Exhibit button to view the attached exhibits. Use the tabs to switch the displayed exhibit.

Which setting should be adjusted so that users will experience an improvement in their existing session?

An administrator pulls the ICA Session Round Trip Time report in the attached exhibit from
EdgeSight.
Click the Exhibit button to view the attached exhibit.

What can the administrator deduce about the user experience?

Scenario: A member of the help desk team forwards a call to a Citrix XenApp Administrator to help
a user who is currently experiencing difficulties accessing data from an application. The response
times seem slow. The administrator is using the EdgeSight “Process Performance Summary by
Process” built-in report and obtains the report which is displayed in the attached exhibit.
Click the Exhibit button to view the attached exhibit.

What could cause the slow application performance issue based on the report in the attached
exhibit?