Which mechanism enables the Cisco Unified CCX Cisco Agent Desktop application to obtain a copy of
the RTP packet stream directly from a supported IP phone?
A.
SPAN port monitoring
B.
desktop monitoring
C.
remote SPAN monitoring
D.
reflector port monitoring
E.
ESPAN monitoring
Explanation:
Desktop monitoring provides a mechanism for the CAD application to obtain a copy of the RTP
packet streams directly from the phone and therefore removes the need for a Monitoring
component connected to the SPAN port on the Catalyst switch. A Cisco phone supporting desktop
monitoring is required and the agent workstation running CAD must be connected to the data port
on the back of the agent phone. The Cisco IP Communicator also supports using desktop monitoring
for silent monitoring and recording.http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_
9_0/design/UCCX_BK_UD5B347F_00_uccx-solution-reference-networkdesign/UCCX_BK_UD5B347F_00_uccx-solution-reference-network-design_chapter_010.html