In the Cisco Unified Contact Center Enterprise with IP IVR, ring-no-answer dialed number
processing is set in the Agent Desk Settings tool of ConfigManager. Given this setup, what are
two impacts of using this setting this way if the CMPG_RC.INBOUND_8001 dialed number is the
same number the calls arrived on originally? (Choose two.)
A.
The caller will hear hold music while the call is transferred back to the Cisco Unified
Communications Manager.
B.
The ring-no-answer calls will be put at the bottom of the queue and have to wait again for an
agent to become available.
C.
The caller will be re-directed to a different routing script.
D.
The ring-no-answer calls will be “double counted” in the inbound 8001 call type.
E.
The caller will be disconnected as a call cannot be hair-pinned back on itself with Cisco Unified
IP IVR.