which of the following is an appropriate way to resolve the issue?
In troubleshooting a network incident, you found that the incident is the result of a known error. According to the ITIL?v3 framework, which of the following is an appropriate way to resolve the issue?
what type of record should be created to resolve this issue?
An outage occurs in location "A" due to a router crash. This is not the first time that the router has had this problem. In fact, it crashed three times within the past 20 days. According to the ITIL?v3 framework, what type of record should be created to resolve this issue?
What two situations could cause this message?
When connecting to the console port, you see this message:%SYS-2-MALLOCFAIL: Memory allocation of 1028 bytes failed from 0x6015EC84, PoolProcessor, alignment 0 What two situations could cause this message? (Choose two.)
Which of these items enables an agent to notify the management station of significant events by sending an uns
Which of these items enables an agent to notify the management station of significant events by sending an unsolicited message?
what should you do to determine if it is a recurring issue?
You are responsible for monitoring the IP network. You have noticed since the beginning of your shift that a particular interface on a network switch has been flapping, and it has finally gone down.You open an incident ticket. According to the ITIL?v3 framework, what should you do to determine if it is a recurring issue?
Which one of the following statements is true for syslog messages?
Which one of the following statements is true for syslog messages?
what five characteristics can you use to identify effective KPIs?
According to the ITIL?v3 framework, what five characteristics can you use to identify effective KPIs? (Choose five.)
What action should you take if the NMS is receiving temperature alarms from a router?
What action should you take if the NMS is receiving temperature alarms from a router?
Which one of these items is used to define key elements for successfully building obtainable service levels?
Which one of these items is used to define key elements for successfully building obtainable service levels?
how does problem management contribute to network availability?
According to the ITIL?v3 framework, how does problem management contribute to network availability?