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Category: 642-427 (v.2)

Exam 642-427: Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) (update Sep 8th, 2015)

What is a possible solution to this problem?

You have received a trouble ticket stating that an executive with an account at a bank cannot
retrieve account information by phone. When the executive calls the bank, the call is answered
and the executive is prompted to enter the account code. However, the bank does not seem to
recognize the DTMF tones and disconnects the call.
What is a possible solution to this problem?


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