Which three tools and logs would be most useful in troubleshooting this problem?
In a Cisco Unified Contact Center Enterprise deployment, calls are unable to reach the Cisco
Unified IP IVR for prompting or queuing. Which three tools and logs would be most useful in
troubleshooting this problem? (Choose three.)
which command should be entered at the command prompt to invoke the Cisco Unified ICM Support Tools command-li
In the Cisco Unified Contact Center Enterprise solution, which command should be entered at the
command prompt to invoke the Cisco Unified ICM Support Tools command-line version of the
“Log Collection Utility” in interactive mode?
Which three of these tools or logs would be useful to help find the cause of this error?
In the Cisco Unified Contact Center Enterprise deployment, agents are reporting they are getting
two ACD calls from the system at once. Which three of these tools or logs would be useful to help
find the cause of this error? (Choose three.)
what changes need to be made to allow this agent to log in?
Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, Agent 180020 using
the Cisco Unified Communications Manager IP Phone with Extension 7220 is unable to log in to
the system.
Given the configuration in the exhibit, what changes need to be made to allow this agent to log in?
what is the impact if Agent 2551 transfers a call, routed to that agent by Cisco Unified CCE, directly to Agen
In the distributed Cisco Unified Contact Center Enterprise design with multiple Cisco Unified
Communications Manager clusters as shown in the exhibit, what is the impact if Agent 2551
transfers a call, routed to that agent by Cisco Unified CCE, directly to Agent 1233 using the agent
extension 3311?
Which two of these tools or lines of syntax should be used to perform this test?
In the Cisco Unified Contact Center Enterprise system, there are several key utilities and
commands that can be used to verify the state of a logged in agent. Which two of these tools or
lines of syntax should be used to perform this test? (Choose two.)
Choose the correct sequence of agent state events from Agent Login to Agent Logout in the Cisco Unified Contac
Choose the correct sequence of agent state events from Agent Login to Agent Logout in the Cisco
Unified Contact Center Enterprise solution.