Refer to the exhibit.

Assume that all shown agents are available to take a call. Which agent will receive the call when a
select resource step is triggered in the script for the Customer Service CSQ?

Which protocol is used by presence-enabled users in Cisco IM and Presence to control phones that
are registered to Cisco Unified Communications Manager?

Refer to the exhibit.

In this high-availability Cisco IM and Presence deployment with three subclusters, the first user is
assigned to server 1A; the second user is assigned to server 2A; and the third user is assigned to
server 3 A. Assume that Cisco IM and Presence is set to active-active mode. To which server will the fourth
user be automatically assigned?

Which statement about high availability for XMPP federation in Cisco IM and Presence is true?

Which protocol does the Cisco Jabber client use, in conjunction with Cisco IM and Presence, to
deliver enterprise-class instant messaging services?

Which protocol that is used between Cisco IM and Presence and Cisco Unified Communications
Manager is responsible for the exchange of phone state presence information?

Refer to the exhibit.

In this high-availability Cisco IM and Presence deployment with three subclusters, the first user is
assigned to server 1A; the second user is assigned to server 2A; and the third user is assigned to
server 3 A. Assume that the Cisco IM and Presence is set to Active/Standby mode, to which server should the
fourth user be assigned?

Which two enterprise presence domains can federate with Cisco IM and Presence by using SIP?
(Choose two.)

Which statement describes the external database requirement for the Cisco IM and Presence
permanent group chat feature?

Which external database software is required for the Cisco IM and Presence compliance feature?